Process
Slower on purpose. Better on principle.
A predictable, transparent process from the first message through to final delivery — usually four to six weeks, occasionally longer for complex restorations.
01
Consultation
Share photos and a few details. We schedule a studio visit or house-call to inspect the frame, discuss goals, and understand how you'll use the piece.
02
Materials & quote
We build a shortlist of fabrics and leathers matched to your palette, budget, and durability needs. You approve materials before we begin.
03
Strip & inspect
The piece is fully stripped in our workshop. Frames are repaired, joints re-glued and dowelled, springs re-tied, and any hidden issues are documented.
04
Bench work
New webbing, foams, and hand-stitched edges are built up in layers. Fabric is cut, pattern-matched, and hand-sewn to a millimetre.
05
Delivery
White-glove delivery, installation, and a walkthrough of care. Every project ships with our 10-year craftsmanship guarantee.
How long does a project take?
Most residential projects take 4–6 weeks from material approval. Contract and complex restorations can run 8–12 weeks.
Do you supply the fabric?
Yes. We can source from our library of 2,000+ options, or you're welcome to supply your own.
Is there a guarantee?
Every project ships with our 10-year craftsmanship guarantee. Fabric wear falls under the mill's warranty.
Do you pick up and deliver?
Yes — pickup and delivery are included within a 50-mile radius. Beyond that we arrange white-glove freight.
Can you match an existing piece?
In most cases, yes. Bring us the original fabric or a photograph, and we'll source the closest match available.
How do I get a quote?
Send photos and dimensions through the contact form. You'll hear back within two business days.